At PUB24, we understand that circumstances may arise where clients need to cancel their engagement or request a refund for our social media marketing services. This Cancellation and Refund Policy outlines the procedures and guidelines regarding cancellations and refunds for services provided through our website www.pub-24.com or any other communication channels.
1. Cancellation Policy:
- Clients may request to cancel their engagement with PUB24 at any time by providing written notice via email to [email protected]
- Depending on the stage of service delivery and the terms outlined in the agreement, applicable cancellation fees may apply.
2. Refund Policy:
- Refund requests will be considered on a case-by-case basis and will be subject to the terms and conditions agreed upon in the service agreement.
- Refunds may be issued for unused portions of prepaid services or in situations where PUB24 is unable to fulfill its obligations as outlined in the agreement.
3. Eligibility for Refunds:
- Refunds will not be issued for services that have already been provided or completed, unless otherwise agreed upon in writing.
- In the event of dissatisfaction with our services, clients are encouraged to communicate their concerns with us directly to explore potential resolutions before requesting a refund.
4. Processing of Refunds:
- Once a refund request has been approved, PUB24 will process the refund within a reasonable timeframe.
- Refunds will be issued using the same method of payment originally used by the client unless otherwise agreed upon.
5. Non-Refundable Fees:
- Certain fees, such as setup fees or administrative charges, may be non-refundable unless otherwise specified in the service agreement.
6. Contact Us:
- If you have any questions, concerns, or requests regarding our Cancellation and Refund Policy, please don’t hesitate to contact us at [email protected]
By engaging with our services or using our website, you acknowledge and agree to adhere to the terms outlined in this Cancellation and Refund Policy.